Topic: Management

Being in a leadership role is an important responsibility. Staff are following your words and your actions. Counter intuitively, one trait of a successful leader is being a good listener. Staff will perform at a higher level if they believe that their ideas are being heard, acknowledged and ultimately utilized.

Becoming a Better Listener is an essential training program examines the importance and practice of listening skills from the managerial perspective. Key components covered are:
      - Why excellent listening skills will improve your managerial performance
      - Key traits of excellent listeners
      - Focusing on the emotional content, not just the words
      - Avoiding interrupting
      - Avoiding giving unsolicited advice
      - Being as objective as possible
      - Be aware of your filters and stereotypes, and keeping both in check

This one hour training is appropriate for all levels of managerial staff.

Giving Feedback to staff is not always so easy!  This one page review sheet is a handy reminder of some of the do’s and don’ts of Giving Feedback. Review it before having supervision with your staff!

Ever wish you could stand out from the crowd?  Do you want to get ahead?  This training shows you how!  A fun, dynamic training that gets staff pumped up to give their full 100%!

We all have work relationships that we would like to make stronger and more productive. This one-page handout provides helpful guidelines for establishing and improving our work interactions. 

Add a creative twist by having staff take turns picking guidelines out of a hat to role play the wrong and right way to interact.

We spend a lot of time and expend a great deal of energy trying to meet goals, so why not make sure those goals are worth the effort? This one-page handout reviews the key strategies and resources for creating SMART goals.

Want a list that will make you smile, make you think, make you stop and smell the roses? This handout and review sheet is an engaging way to help ourselves and help our staff reduce stress. The group activity, originally designed for college students can easily be adapted to the workplace.

Leaders are responsible to their teams for providing appropriate direction and support in all types of situations.  The more challenging the situation the more the leader needs to demonstrate a level of expertise that enables the staff to navigate through the turbulent waters. 

Learning about different generations helps us to form a more cohesive team.  It is important to understand the values and communication styles of various generations.  This training makes learning this information fun and interactive!

Antone comments about the movie Twelve Angry Men, a movie that raises a number of issues that are germane to working as investigators.

This unusual training program is important because our field is by and large dependent on government funding. There are other fields competing for the same money, so we need to influence government to believe that people with intellectual and developmental disabilities deserve a considerable amount of financial support. People with IDD deserve to live a full life in the community and this is costly.

This Influencing the Legislative Process training is divided into two sections:1. Understanding how the legislative branch of government operates both on a federal and state level (the examples in this training program are from N.Y. State and YAI, so those slides should be substituted with slides from your state and agency). 2. How to effectively advocate with government. There is an emphasis on how to have an effective meeting with legislators, including how to organize an issue oriented campaign.

This 1-2 hour training is perfect for staff working with individuals with intellectual and developmental disabilities and interested in taking part in advocacy efforts with the government.

A primary function of managers is to ensure that their staff are performing at a high level. A motivated team is usually a team that achieves.

This power point presentation details numerous things that a manager can do to inspire greater performance. It provides a trainer with an excellent foundation of ideas to facilitate an interesting and informative session.

This easy-to-follow training gives an overview of communication styles and professional expectations.

It provides clear examples of effective communication language and strategies

This training is the first of a 5-part series for enhancing the leadership skills of the management team. Part 1 underscores the importance of building relationships and improving interaction skills. 

The training provides engaging activities for understanding perceptions of staff and the role of feedback in boosting morale and productivity.

Holiday times are filled with special touches that make everyone feel festive. How do we accommodate the many needs and requests of individuals in a group home over the holidays? 

At the Old Bethpage residence they employ the following strategies: Begin early - Communicate - Follow up - Be flexible.  This includes contacting families and getting creative about finding extra staff support. 

Download for all Virginia’s tips

Paper prescriptions, filing, finding, oh my!  One LPN, Radiant Smalls, thought there should be a better way to store and retrieve this information. Then he started to tinker and made it happen!  Radiant designed a simple database that allowed doctors to electronically record prescriptions. 

Hailed by medical staff at the YAI/NIPD Premiere Health Care Center, this innovative LPN went on to co-design a larger system with tech support from YAI’s Information Technology department. The system was expanded to include electronic vaccination logs, a PPD log, a hospitalization log and reminder flagging for incomplete notes. 

How does a leader build good relationships?  Why are staff eager to follow through on directives from one supervisor but not another? This training explores the power of perception and the tools for building positive relationships. 

Activities give attendees the opportunity to review their experience and learn new skills.

What is the EMOE Model you ask?  The EMOE Model is a quick and easy way to teach staff new skills.  The EMOE model represents a training style which askes the trainer to:

      Explain
      Model
      Observe
      Evaluate

This training will teach you how to apply the EMOE model to any employee training situation.

With a lot of “buzz” about a recent book, “How Starbucks Saved My Life,” Antone comments on how the organizational culture presented in the book, and the message it gives to all who work in human service environments.

Teach your team the skills they need to communicate effectively with one another. Resolve conflicts and don’t let them hold you back!

This training covers what causes certain communication behaviors, and shows how to communicate appropriately and assertively at work.

This Jeopardy style game is a fun and interactive way to review abuse prevention training with your staff.  Use “Got Questions?” to review the Six Forms of Abuse, to promote debate, discussion and learning.